Privacy Policy

1. Information we collect

We collect information in three ways:

• You give it to us — name, email, shipping and billing address, phone number, and order details when you create an account, place an order, or contact us.
• Automatically — IP address, browser and device type, pages visited, referring URL, and similar technical data collected through cookies and server logs.
• From third parties — payment confirmation and fraud-check signals from our payment processor, delivery status from shipping carriers, and order or fulfillment information from our suppliers and manufacturers.

We do not store full payment card numbers. Card data is handled directly by our payment processor.

2. How we use your information

• to process, fulfill, and ship orders, and provide customer support;
• to keep cart, region, and account state working correctly;
• to detect and prevent fraud, abuse, and security incidents;
• to send transactional messages (order confirmations, shipping updates, return updates, account notices);
• to send marketing email only if you have opted in, and you can unsubscribe at any time;
• to comply with legal obligations and enforce our terms.

3. How we share your information

We do not sell your personal information. We share it only with service providers and partners who help us operate the store, including:

• payment processors, to charge your card and prevent fraud;
• suppliers, distributors, manufacturers, and shipping carriers, to fulfill and deliver your order;
• hosting, email, and analytics providers, to run the site;
• professional advisors (lawyers, accountants) when necessary;
• government or law enforcement when required by law.

If Tango Solutions LLC is involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

4. Cookies and similar tech

We use cookies and similar storage to keep you signed in, remember your cart and region, measure site usage, and improve the experience. Most browsers let you block or delete cookies; doing so may break parts of the site (for example, checkout).

5. Data retention

We keep order and account records for as long as needed to provide the service, resolve disputes, and meet tax, accounting, and other legal requirements. When data is no longer needed, we delete or anonymize it.

6. Security

We use reasonable technical and organizational measures (encryption in transit, access controls, vetted service providers) to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your rights

Depending on where you live, you may have the right to access, correct, delete, or export the personal information we hold about you, to object to certain processing, or to withdraw consent. California, EU/UK, and other residents may have additional rights under applicable law, including the right to know what we collect and how it is shared. To exercise these rights, email support@tangotechhq.com. We may need to verify your identity before acting on a request.

We do not sell personal information and do not knowingly share it for cross-context behavioral advertising.

8. International users

Your information may be processed in countries other than your own, including by service providers located elsewhere. By using the site, you understand that your data may be transferred internationally.

9. Children

The site is not directed at children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date at the top of this page and, where appropriate, by additional notice.

11. Contact

Questions, complaints, or privacy requests: support@tangotechhq.com.